1. Lead Times:
The completion or installation date we have quoted is our best estimate of when your order will be completed. NOT A PROMISE! Backorders do occur. We will do our best to complete your order as quickly as possible pending availability of slabs.
2. A job site is ready for template when:
Any item that requires a cut in the stone will be taken (if necessary) at the time of template (except cook tops, only specifications will be required) and returned at the time of installation. If H20 Tile and Granite has to make an additional trip to the job site due to the job site being unprepared to complete some work at the site, additional fees may apply.
3. Viewing and Approving Your Slabs:
Your slabs should be viewed and approved before template and before contract is signed. Material from outside of our shop MUST be approved and placed on hold with the supplier prior to us placing the order for your slabs. H20 Tile and Granite will hold your slabs until time of fabrication.
The home owner or (designated decision-maker over the age of 18) SHOULD (not required) be present during the entire template process. This person will have to answer questions in regards to seaming, corner radius, overhangs and “special designs” on island, etc; therefore it is recommend that this person is familiar with the project.
We have priced your order based on measurements that you have provided. If field measurements are otherwise, we will adjust accordingly.
6. Removal of old tops (Demolition):
Installation of natural stone surfaces does not include removal of old tops unless agreements have been made for us to do so. If we are installing your new top in an existing kitchen, there may be unfinished areas of your wall or cabinets that will be exposed and / or covered by your new top. We DO NOT finish these areas. If we do a demolition of an existing countertop, if there is a mirror ( bath area) which has to be removed , the owner has to remove that mirror. If the owners wants us to remove it we are not responsible for that mirror if it breaks and we do not install it back. This is the customer responsibilities.
7. Plumbing and Wiring:
These are not included in any installation. We are not plumbers or electricians. We can not disconnect your sink when removing old tops and we are NOT responsible for any leaks or damage. We will NOT reconnect sinks or cook tops. Under-mount applications will be cutout, polished and drilled to accept mounting brackets. Cutouts for drop in sinks and cook tops will be completed on the job site and dusting is to be expected.
8. Incidental Damage:
Final wall preparation (painting, wallpaper, etc) should NOT be completed prior to installation if at all possible. Care will be exercised during the countertop installation, however scrapes, punctures or digs are possible. These items are considered incidental damages and are customer’s responsibility to repair.
Placement of seams is the discretion of the fabricator, seams will typically vary from 1/16” to 1/8” and will be visible to the eye or touch. Color coordinated epoxy will be used to form the seam and blend in with countertop. Even though a customer is consulted with regards to the seam location, the fabricator reserves the right to adjust if needed.
10. Installation Approval:
After the product has been installed the customer or (designated decision-maker over the age of 18) MUST be present to inspect the countertops. At installation a customer approval form will be provided, which will be asked to sign, confirming the satisfaction with the quality, fit and damage free condition of countertop.
Installation of countertop is a construction process and residual dust should be expected. The customer may want to cover areas to contain the dust to the construction area. The job site will be left in broom condition.
H20 Tile and Granite provides a 5 year warranty on our fabrication and installation of your countertop, we do not cover damages caused by customer (such as dropping some thing on counter, scratching counter, hitting countertop and etc.)